Physical & mobility
Wheelchair assistance, personal mobility devices, airport transfers, boarding support and related coordination.
AccessAirby Saphire Routes
Built in, not bolted on
Travel should adapt to you.
AccessAir brings accessibility needs into the same travel-planning flow used by every Saphire Routes customer. Tell us what helps once, then carry those needs through the journey without creating a separate class of traveler.
Accessibility profiles
Different needs. One booking experience.
Select any combination that is useful. These are not labels we place on a traveler; they are settings and assistance needs that help us plan the journey.
Blind & low vision
Readable layouts, high contrast, screen-reader support, spoken content and help navigating travel information.
Deaf & hard of hearing
Visual-first information, text-based contact preferences and assistance requests that do not depend on audio alone.
Speech & communication
Text-first ways to communicate and space to record practical preferences before the travel day.
Cognitive support
Clear steps, simpler language, consistent navigation and reduced unnecessary decisions.
Medical & assistive devices
Identify devices, service-animal needs and other relevant travel considerations early in the process.
Assistance that means something
A request is not a confirmation.
AccessAir keeps booking status and assistance status separate. We do not label a provider service as confirmed until it has actually been acknowledged or confirmed by the relevant airline, airport or supplier.
Requested
You told us what you need and it is included in the booking workflow.
Submitted
The request has been sent to the relevant provider through an integrated process.
Acknowledged
The provider has responded or recorded the assistance request.
Confirmed
Shown only when the supporting provider response has been received.
How it works
Four steps. Nothing re-explained twice.
Tell us what helps
Choose the accessibility settings or assistance types relevant to your trip, or skip them entirely.
Build the itinerary
Search and travel details stay in the same Saphire Routes experience.
Request assistance
Relevant support needs are structured so they can be carried to the provider instead of buried in a generic note.
Track the status
Know what has been requested, what has been acknowledged and what still needs attention.
ACCESSAIR
Accessibility is part of the travel plan, not a separate side process.
Accessibility is part of the travel plan, not a separate side process.
Accessible by design
A website that adapts with you.
Use keyboard-friendly navigation, readable typography, larger text, high contrast, reduced motion and read-aloud controls with pause, resume and stop. These options are available without changing how you book.
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Readable and adjustable
Increase text size or switch to stronger contrast when it helps.
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Read aloud with controls
Start, pause, resume or stop spoken page content from the accessibility menu.
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Keyboard-friendly
Core navigation and form controls are designed to work without a mouse.
Ready to start your trip?
Use the same Saphire Routes booking flow and turn on accessibility or special assistance when it is useful.